CAKE, COOKIE & CUSTOM ORDER POLICY

CANCELLATIONS & POSTPONEMENTS

Cancellations:

14+ days notice:  Full refund

8 - 13 days notice:  you may cancel your order & we will refund up to 50% of the agreed upon total 

7 or less days:  we are unable to cancel or postpone any cakes, cookies or custom orders.  We will proceed with making the cake/cookie/custom order for the agreed upon date.

To cancel a cake, cookie or custom order you must call the bakery at (905) 582-0862 during business hours.  We do not accept any order changes or modifications via voicemail, DM or email.

We do not keep payments on file to be used for a future order.  

Postponing an Order:

14+ days notice:  you may switch your cake to any future date that still has space remaining.

13 or less days:  we are unable to postpone any cakes, cookies or custom orders to a different date with less than 14 days notice.  We will proceed with making the cake/cookie/custom order for the agreed upon date, or, time permitting, you may cancel your order (see cancellation policy above).

To postpone a cake, cookie or custom order you must call the bakery at (905) 582-0862 during business hours.  We do not accept any order changes or modifications via voicemail, DM or email.

We do not keep payments on file to be used for a future order.

ORDER MODIFICATIONS OR CHANGES

You may change or modify your order within reason with at least 10 days notice.  This includes, cake or buttercream flavour, cake message or changing to a larger cake size.  We are unable to modify an order to make it smaller with less than 14 days notice.

To change or modify a cake, cookie or custom order you must call the bakery at (905) 582-0862 during business hours.  We do not accept any order changes or modifications via voicemail, DM or email.

PICK-UP & CAKE STORAGE

We are not responsible for any damages to your cake, cookie or custom order once it has left the bakery. You are responsible for providing an appropriate and secure, level area to transport and store the cake.  Cakes that will be sitting out at an event require a sturdy, level table and an optimal room temperature of 23 degrees or below. 

DELIVERY

The Sweetest Thing offers cake delivery within Oakville and Burlington for a flat rate of $15.  The delivery window is between 3pm and 7pm and we cannot guarantee a specific time within that window.  

 

If you or your representative are not available to receive your cake upon delivery we will bring the cake back to the bakery for you to pick up at your convenience during our regular business hours.  We will not leave a cake sitting on a doorstep, porch or in a lobby under any circumstances.