Custom Cake Frequently Asked Questions

Q:  How far in advance does your cake calendar fill up?

A:  We typically get booked up about 2-3 weeks ahead of a date.

 

Q:  How early can I book a cake?

A:  You can place cake orders up to two months in advance.

 

Q:  What days of the week do you take custom cake orders for?

A:  We accept custom cake orders for pickup from Thursday through Sunday.

 

Q:  How do I order a cake?

A:  The best way to order a cake is to give our bakery a call.  One of our team members can help you out.  Or, you can come in in person to chat about your cake order.

 

Q:  How can I find out pricing?

A:  To see our pricing, head to our website, click on the Gallery, and explore the available cake designs. Click on a cake picture to view the pricing.

 

Q:  Where can I see the cake sizes?

A:  You can find information about cake sizes on our website, under "Party Cakes."

 

Q:  Can I reserve a date until I decide on a design?

A:  Unfortunately, we can only place an order on our calendar once all the details are decided upon and payment is made in full.

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Q:  If I receive a quote, does that mean my date is guranteed?

A:  If you receive a quote, but do not call or come in to pay for your cake, your date is not saved. 

 

Q:  What if I want a cake that isn’t in your galleries?

A:  For a brand-new cake design, please call or visit the bakery when our pastry chef is available. Her hours are Tuesday-Friday from 10:30am to 3:30pm, Saturday between noon and 3:30pm, or Sunday from 11am to 3pm.

 

Q:  Can I order a cake through email?

A:  I'm afraid we only accept cake orders in person or over the phone, not via email.

 

Q:  What sort of deposit do I need to leave with you?

A:  To secure a spot on our calendar, we require payment in full.

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Q:  How can I change a detail of my cake?

A:  The only way to make a change to your cakes design or size, is to call the bakery.  A team member can let you know if the requested change is possible, as well as if the final cost is changed at all.

 

Q:  Can I get my cake delivered?

A:  Unfortunately, we do not offer delivery at this time.  Our cake pick-up window at the bakery is between 10:30am and 6pm.

 

Q:  Do you make Wedding Cake?

A:  Yes we do – you can find all the information regarding Wedding Cakes here.

 

Q:  What is I need to cancel my cake?

A:  Our Cake Cancellation Policy can be found here.