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If you would like to add a message to your order, please purchase a card.  We are unable to include any messages that are left in the "notes" section.

Important Information regarding Pick-ups & Deliveries

Pick-ups:

Most pick-ups go from 1:30pm - 6:00pm from Tuesdays through Saturdays and from 12pm - 3pm on Sundays.. Your pick-up time is stated on your receipt.  Please come in to the bakery to collect your order or call the bakery when you arrive and we will bring your order out to your car.  Please have your order number handy.  Unfortunately you will have to wait in line on Holiday Weekends.  Staff will find orders as quickly as possible, but please plan for a short wait.

Deliveries:

Deliveries go out between 3:00 and 7:00 pm unless otherwise noted in the shipping drop down menu or your confirmation.  We will only make one delivery attempt.

 

Our delivery protocol:

Houses:  We will knock on the door and ring the doorbell, and then leave the package by the front door.  It is the recipient's responsibility to bring the items inside in a timely fashion. 

 

Condos or Apartments:  You must provide a telephone number for the recipient.  We will call the recipient upon arrival and leave the package in the lobby or with the concierge.  If we cannot reach the recipient to inform them of the delivery and there is no concierge we will bring the package back to the bakery and the recipient can pick it up the following business day. 

We are not responsible for items left outside for a prolonged period of time.  

Delivery Area:

We only deliver to Oakville and Burlington.  Please note: if you have provided a delivery address outside of this delivery area your order will be refunded.

Changes, Cancellations or Order Modifications:  If you need to change, cancel or modify your order please call the bakery during business hours.  We do not accept changes to orders via email or voice mail.  

Our phone number is (905) 582-0862